Shipping and return policy

Delivery of your order is done with great care at Bubnest. We know that a day in the sleep-deprived or expecting world can feel like an eternity, so we are always doing our best to have all orders delivered as quickly as possible.

Worldwide shipping 

We ship worldwide using Australia Posts eParcel services. Shipping prices varies between A$7 - A$18 depending on parcel size for all orders placed within Australia. International shipping cost depends on location and parcel size, head over to checkout to receive an accurate quote.

Brisbane pickup 

You are more than welcome to collect the parcel yourself from our warehouse in Brisbane, Wilston. Use the code "PICKUPBRIS" at checkout to collect your order from our warehouse. We will notify you once your parcel is ready for collection. Our pick up days are Mondays and Thursdays, 10 am - 3 pm.  

Lead time and shipping time 

A confirmation will be sent to you over e-mail as soon as you've placed your order. Let us know if you didn't receive your order confirmation, as your tracking details will be sent to the same e-mail address. The estimated delivery time varies depending on location, please see below. We now also offer express postage as an alternative at checkout for deliveries within Australia. Please note that there's a three day lead time on all orders prior to shipping.  

Location

Estimated delivery time

(please note that there's a lead time prior to shipping): 

QLD 2 - 4 business days
NSW, ACT & VIC 4 - 5 business days 
SA, WA & NT 5 - 6 business days 
International 3 - 10 business days 

Customs fees 

Any customs fees or taxes due at the time of delivery is the responsibility of the customer (international orders).  

If you have any further questions please don't hesitate to contact our friendly customer service team at bubmail@bubnest.com.au. We are always happy to help!

Returns and exchanges 

We have a 100% customer satisfaction guarantee. If the product is not what you expected when you received it, you can return the unused product and we will give you a full refund of the product value. We also offer free return shipping for orders within Australia and New Zealand.

For returns and exchanges please download the forms below and send it to our friendly customer service team on bubmail@bubnest.com.au

Returns within Australia and New Zealand   click here 

Return from countries other than Australia and New Zealand   click here