Delivery of your order is done with great care at Bubnest. We know that a day in the sleep-deprived or expecting world can feel like an eternity, so we are always doing our best to have all orders delivered as quickly as possible. We ship everything within 4-6 business days, however some products are made to order and the lead time for that product is then specified in the product information.

 

Worldwide shipping 

We ship worldwide using Australia Posts eParcel services. We offer an A$9 flat rate shipping fee to Australia and New Zealand. Shipping prices vary depending on location and parcel size for all other international orders, head over to the checkout to receive an accurate quote or contact our customer service team at bubmail@bubnest.com.au.

Lead time and shipping time 

A order confirmation will be sent to you by e-mail as soon as you've placed your order and you will receive a tracking email when the order has been shipped. 

Shipping rates

Shipping rates will be calculated at check-out depending on where the parcel will be shipped. Current shipping rates are (all amounts are in Australian dollars):

Australia & NZ
Below $279: flat rate of $9
Above $279: FREE

USA
Flat rate of $30 - Express shipping

Americas and Asia (incl China & Japan)
Shipping is calculated on weight, shipping for 0.6 - 2kg (a Baby Nest weighs 1.6kg): $30

Europe 
Shipping is calculated on weight, shipping for 0.6-2kg (a Baby Nest weighs 1.6kg): $30 - Express shipping
Switzerland: $60 

Middle East
Shipping is calculated on weight, shipping for 0.6-2kg (a Baby Nest weighs 1.6kg): $50 - Express shipping

South Africa
Shipping is calculated on weight, shipping for 0.6-2kg (a Baby Nest weighs 1.6kg): $55 

Customs fees 

Any customs fees or taxes due at the time of delivery is the responsibility of the customer (international orders).  

If you have any further questions please don't hesitate to contact our friendly customer service team at bubmail@bubnest.com.au. We are always happy to help!

Returns and exchanges 

We have a 100% customer satisfaction guarantee. If the product is not what you expected when you received it, you can return the unused product and we will give you a full refund of the product value. We also offer free return shipping for baby nest and nursing pillow orders within Australia and New Zealand.

For returns and exchanges, please get in contact with our friendly customer service team on bubmail@bubnest.com.au.