Shipping and return policy

Delivery of your order is done with great care at Bubnest. We know that a day in the sleep-deprived or expecting world can feel like an eternity, so we are always doing our best to have all orders delivered as quickly as possible.

Worldwide shipping 

We ship worldwide using Australia Posts eParcel services. We offer an A$9 flat rate shipping fee to Australia and New Zealand. Shipping prices vary depending on location and parcel size for all other international orders, head over to the checkout to receive an accurate quote or contact our customer service team at bubmail@bubnest.com.au.

Brisbane pickup 

You are more than welcome to collect the parcel yourself from our warehouse in Brisbane, Bardon. Use the code "PICKUPBRIS" at checkout to collect your order from our studio. We will notify you once your parcel is ready for collection. Our pick up days are Mondays and Thursdays, 10 am - 2 pm.  

Lead time and shipping time 

A order confirmation will be sent to you by e-mail as soon as you've placed your order. There can be up to a  three day lead time prior to shipping. Estimated shipping times are:

QLD: 2-4 business days
NSW, ACT, TAS & VIC: 4- 5 business days
SA, WA & NT: 5 - 6 business days
International: 3 - 10 business days

Shipping rates

Shipping rates will be calculated at check-out depending on where the parcel will be shipped. Current shipping rates are (all amounts are in Australian dollars):

Australia
Below $100: flat rate of $7
Above $100: flat rate of $9

NZ & USA
Flat rate of $9 - Express shipping

China & Japan
Below $100: flat rate of $12  - Express shipping
Above $100: flat rate of $15  - Express shipping

Americas and Asia (excl China & Japan)
Shipping is calculated on weight, shipping for 0.6-4.5kg: $30

Europe 
Shipping is calculated on weight, shipping for 0.6-4.5kg: $30 - Express shipping
Switzerland: $50 

Middle East
Shipping is calculated on weight, shipping for 0.6-4.5kg: $50 - Express shipping

South Africa
Shipping is calculated on weight, shipping for 0.6-4.5kg: $55 

Customs fees 

Any customs fees or taxes due at the time of delivery is the responsibility of the customer (international orders).  

If you have any further questions please don't hesitate to contact our friendly customer service team at bubmail@bubnest.com.au. We are always happy to help!

Returns and exchanges 

We have a 100% customer satisfaction guarantee. If the product is not what you expected when you received it, you can return the unused product and we will give you a full refund of the product value. We also offer free return shipping for orders within Australia and New Zealand.

For returns and exchanges, please get in contact with our friendly customer service team on bubmail@bubnest.com.au.