Delivery of your order is done with great care at Bubnest. We know that a day in the sleep-deprived or expecting world can feel like an eternity, so we are always doing our best to have all orders delivered as quickly as possible. We aim to ship everything within 3 business days, however some products are made to order and the lead time for that product is then specified in the product information.
We ship worldwide using Australia Posts eParcel services. We offer an A$9 flat rate shipping fee to Australia and New Zealand. Shipping prices vary depending on location and parcel size for all other international orders, head over to the checkout to receive an accurate quote or contact our customer service team at email@example.com.
Lead time and shipping time
A order confirmation will be sent to you by e-mail as soon as you've placed your order and you will receive a tracking email when the order has been shipped. Estimated shipping times are:
Shipping rates will be calculated at check-out depending on where the parcel will be shipped. Current shipping rates are (all amounts are in Australian dollars):
Australia & NZ
Below $279: flat rate of $9
Above $279: free
Flat rate of $30 - Express shipping
Americas and Asia (incl China & Japan)
Shipping is calculated on weight, shipping for 0.6 - 2kg (a Baby Nest weighs 1.6kg): $30
Shipping is calculated on weight, shipping for 0.6-2kg (a Baby Nest weighs 1.6kg): $30 - Express shipping
Shipping is calculated on weight, shipping for 0.6-2kg (a Baby Nest weighs 1.6kg): $50 - Express shipping
Shipping is calculated on weight, shipping for 0.6-2kg (a Baby Nest weighs 1.6kg): $55
Any customs fees or taxes due at the time of delivery is the responsibility of the customer (international orders).
If you have any further questions please don't hesitate to contact our friendly customer service team at firstname.lastname@example.org. We are always happy to help!
Returns and exchanges
We have a 100% customer satisfaction guarantee. If the product is not what you expected when you received it, you can return the unused product and we will give you a full refund of the product value. We also offer free return shipping for baby nest and nursing pillow orders within Australia and New Zealand.
For returns and exchanges, please get in contact with our friendly customer service team on email@example.com.